What I like best is that when I call, they always know who I am. I’ve had the same broker since our first policy. When we bought our first home, we had so many questions, about what to insure, even things like possible damage from tree branches. And then when we had a baby we needed to know if we needed to change our coverage with a Nanny in the house. Our broker was always able to give us a clear explanation of what our options were, plus where and how we could potentially save money.