I have multiple properties, vehicles, toys, and I don’t have time to keep track of them all. Mass watches my account for me, gives me options almost before I know I need them. For example, they suggested umbrella coverage for a rental property. On the commercial end, my company recently had to make a claim, and the process was seamless. A service rep was here in less than 24-hours, took the details personally, I paid the deductible and it was done.