The claims process has the potential to be emotional and confusing at times. Our goal at Mass is to minimize the stress by ensuring your claims are handled properly the first time and any issues are resolved quickly.
While we fully expect the insurance company adjuster will handle your claim to your full satisfaction, our service brokers will stand by your side through the whole process, making sure we guide and inform you through to a positive outcome.
What I like best is that when I call, they always know who I am. I’ve had the same broker since our first policy. Our broker was always able to give us a clear explanation of what our options were, plus where and how we could potentially save money. Katie Pardon | Home and Auto - 7 years